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Story

Microsoft restores service to Outlook and Teams after global outage

Told by 31 newspapers in 20 countries, between 19:00 and 09:00 on 12 November 2026.

In this story
AI-generated illustration, with the label burned into the image: the corner of a glass office building with the four-square logo and the word «Microsoft» on its façade, under a blue sky with clouds. It is not a photograph.AI-generated illustration
AI-generated illustration · not a photograph: the building was recreated by AI from reference photos and is not an actual Microsoft office · Image credits

The headline in each newspaper

In short

Semana says Microsoft has not yet recovered from the outage, which affected 74 countries, and Dawn says the disruption dragged on for hours.12 The Guardian reports Microsoft is restarting servers, a detail also noted by Guardian Australia.34

AIMade at 18:36, only from the headlines. Each number links to the source headline. How it is made

Compare the papers

What newspapers from several countries agree on, where the accounts differ and who is involved, so each reader can draw their own conclusions.

Common ground

  • Microsoft said it was restoring the services and apologised for the outage, which, according to the company, was not caused by cyberattacks or AI agents.123+25 newspapers from 5 countries

Where accounts differ

  • ContradictionThe cause is presented differently: Premium Times says Microsoft blamed a network upgrade, while the South China Morning Post and other newspapers stress that the company ruled out a cyberattack or an AI-agent problem.61
  • The length of the outage varies: Microsoft said Outlook was “near normal” after 20 hours, according to The Indian Express, while other newspapers speak of more than a day and an uncertain recovery timeline, according to The Japan Times.78

Who is involved

  • Microsoft apologised and says it is restoring Outlook and Teams, according to several headlines.1345
  • The Confederation of Portuguese Business (CIP) warns of disruption to companies due to the outage, according to RTP and Diário de Notícias.910

Background

  • 2026Wikipedia records a global Microsoft outage between 12 and 14 November 2026, with users in more than 70 countries reporting problems with Microsoft 365, Outlook, Teams and Copilot.W
  • Microsoft is a technology company headquartered in Redmond, United States, and Microsoft 365 is a family of productivity and collaboration services that includes Outlook, Teams and OneDrive.WW

AIMade at 10:21 from 29 headlines from 19 countries; the background, from Wikipedia (CC BY-SA). Each number links to the source. Rules

The headlines, side by side

Each headline is the original, as the newspaper published it, in the order it arrived. The selection follows the public grouping rule, with no AI.

Highlighted words are used only by that newspaper, among the headlines in the same language. They show what each one chose to stress.

  • Observador · Portugal · 19:55Falha na Microsoft afeta Outlook, Teams e CopilotRead at the newspaper ↗
  • ABC News · United States · 19:20Outlook outage: Microsoft reports 'issues' with Teams and emailRead at the newspaper ↗
  • Diário de Notícias · Portugal · 19:35Falha global na Microsoft afeta correio eletrónico, Teams e Copilot antes do início da recuperação gradualRead at the newspaper ↗
  • Metrópoles · Brazil · 20:45Outlook e Teams: Microsoft tem falha global e serviços sofrem instabilidadeRead at the newspaper ↗
  • The Sydney Morning Herald · Australia · 20:50Microsoft hit by widespread outageRead at the newspaper ↗
  • The Hindu · India · 21:06Widespread outage hits Microsoft appsRead at the newspaper ↗
  • Al Jazeera (state media) · Qatar · 21:15Microsoft outage hits tens of thousands of usersRead at the newspaper ↗
  • The Guardian · United Kingdom · 21:25Global Microsoft outage affecting Outlook and Teams users, with company ‘restarting’ serversRead at the newspaper ↗
  • Guardian Australia · Australia · 21:00Microsoft ‘restarting’ as outage impacts global users, with Outlook and Teams affectedRead at the newspaper ↗
  • Poder360 · Brazil · 21:15Outlook e Microsoft Teams têm instabilidade nesta 5ª feiraRead at the newspaper ↗
  • CBC News · Canada · 22:30Widespread outages reported across Microsoft appsRead at the newspaper ↗
  • The New York Times · United States · 23:55Outlook, Teams and More Microsoft Programs Disrupted by OutageRead at the newspaper ↗
  • NPR · United States · 01:30Is Outlook down? Widespread outage hits Microsoft email and other appsRead at the newspaper ↗
  • MyJoyOnline · Ghana · 02:45Microsoft struggling to restore service as global outage affects Outlook and TeamsRead at the newspaper ↗
  • Khaosod English · Thailand · 04:10Is Outlook down? Widespread outage hits Microsoft email and other appsRead at the newspaper ↗
  • Dawn · Pakistan · 05:15Microsoft outage drags on for hours, disrupting Outlook, Teams for businesses and governmentsRead at the newspaper ↗
  • Ukrainska Pravda · Ukraine · 05:45У роботі Outlook, Teams та інших сервісів Microsoft стався масштабний глобальний збійRead at the newspaper ↗
  • Jornal de Notícias · Portugal · 07:05Falha global afeta Outlook e Teams: Microsoft diz que medidas não estão a funcionar "como esperado"Read at the newspaper ↗
  • The Wire · India · 07:50Is Outlook Down? Widespread Outage Hits Microsoft Email and Other AppsRead at the newspaper ↗
  • El Mundo · Spain · 07:25Microsoft sufre una caída mundial: Outlook, Teams y Copilot llevan más de 12 horas sin funcionar. ¿Qué puedo hacer?Read at the newspaper ↗
  • TASS (state media) · Russia · 10:30Widespread Microsoft services outage not caused by cyberattack — vice presidentRead at the newspaper ↗
  • Agência Brasil · Brazil · 11:20Outlook, Teams e Copilot, da Microsoft, ainda estão fora do arRead at the newspaper ↗
  • Frankfurter Allgemeine · Germany · 11:55Outlook und Teams: Was Sie über den Microsoft-Ausfall wissen müssenRead at the newspaper ↗
  • Tages-Anzeiger · Switzerland · 11:40Ausfall bei Outlook und Teams: Diese Panne kommt für Microsoft zur UnzeitRead at the newspaper ↗
  • BBC News · United Kingdom · 12:25Watch: How a server outage took down Microsoft Teams and OutlookRead at the newspaper ↗
  • CBS News · United States · 14:50Widespread Microsoft 365 outage continues, impacting email and other servicesRead at the newspaper ↗
  • La Nación · Argentina · 14:25Se cayó Microsoft: qué se sabe de Outlook, Teams, Copilot y otros servicios hoyRead at the newspaper ↗
  • The Japan Times · Japan · 00:35Microsoft Outlook and Teams outage eases after over a day but recovery timeline uncertainRead at the newspaper ↗
  • Rappler · Philippines · 07:50Microsoft restores service to Outlook and Teams after global outageRead at the newspaper ↗
  • The Times of Israel · Israel · 08:35Microsoft restores service to Outlook and Teams after global outageRead at the newspaper ↗
  • The Express Tribune · Pakistan · 09:35Microsoft restores service to Outlook and Teams after global outageRead at the newspaper ↗

Words in common

  • teams
  • outlook
  • outage
  • widespread